Below are the questions we get most often, grouped by subject: booking, paying, your hotel, transport, and changing or cancelling.
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Customer service
Frequently asked questions
1 · Booking
Booking with ORA Reizen
Do you sell flights as well?
No. ORA Reizen sells stays at 5-star all-inclusive resorts in Türkiye and nothing else. You book your own flight, with the airline and at the time that suits you — which also means you are not tied to fixed departure days.
Can I choose my own arrival and departure dates?
Your arrival day is entirely free — there are no fixed departure days, so you fit your arrival around your flight. The length is not: online you book a stay of 7 to 21 nights, and the price covers the whole stay. If you want to stay for less or for longer, ask us for a quote and we will work it out by hand.
There is no price for my party. How can that be?
We only show prices that have actually been agreed: one figure for 2 adults, another for 2 adults and 1 child, per room type and per period. If your combination has not been agreed, we do not calculate one — a price nobody agreed is one we could not honour later. In that case, request a quote.
How many people can share a room?
A standard room takes a maximum of 4 people, children included. Larger parties book two rooms, or a room type with more space if the hotel has one. When you book, you see straight away which rooms suit your party.
When is my booking definite?
As soon as your deposit has been received. You get a confirmation by email with the hotel details, your arrival and departure dates and the amount still outstanding.
Can I still book just before I travel?
You can book online up to 7 days before your arrival date. After that the rooms we have not sold go back to the hotel, so we can no longer allocate them ourselves. Travelling sooner than that? Request a tailored proposal — we will call the hotel for you and find out whether a room is still free.
2 · Prices and payment
Prices, deposits and discount codes
What do I pay when I book?
10% of the total. That secures your room. The balance is due no later than 30 days before arrival, and you get an email with a payment link when the time comes.
Can I pay the whole amount at once?
You can. When booking you choose whether to pay only the deposit or the full amount.
How is the price made up?
Per party, per stay. One amount for the room with the people sleeping in it — not a per-person figure you have to multiply yourself. The price is for a seven-night stay; if you stay eight to fourteen nights, an amount is added for each extra night. Before you confirm anything, the summary shows the number of nights, the room price, any extras and the total.
Do children get a discount?
Yes, separate rates apply for children up to and including the age of 10. Because the price is agreed per party, you see the effect straight away in the amount shown — there is nothing for you to work out.
I have a discount code. Where do I enter it?
On the booking card at the hotel, before you confirm. The discount appears immediately in the price summary. A code applies to the hotel price, not to any transfer, and you use one per booking.
Are there costs that appear later?
What you see in the summary is what you pay us. If you choose an airport transfer it appears as its own line. Anything the hotel charges you on the spot — a safe, spa treatments, drinks outside the all-inclusive arrangement — is between you and the hotel.
3 · Your hotel
Your hotel and your room
What exactly does all-inclusive mean?
It differs per hotel, which is why it is described on each hotel's own page: which meals, which restaurants and which drinks are included, and what the hotel charges separately. Read that section before you book — "all-inclusive" is not a protected term.
Are they really all 5-star hotels?
Yes. Our selection consists of 5-star resorts in Antalya, Alanya, Bodrum and Side that we have direct agreements with.
Can I request a specific room or position?
You choose the room type yourself. A preference within it — adjoining rooms, a higher floor, a particular view — is passed on to the hotel, but the hotel decides how rooms are allocated. So we never commit to such a request.
What time can I check in?
Check-in and check-out times are set by the hotel and appear on your confirmation. If you arrive before check-in you can usually leave your luggage and start using the resort.
When do I get my hotel voucher?
Once the full amount has been paid, so shortly after the payment date of 30 days before arrival. It comes by email, and you show that email at reception when you arrive.
4 · Getting there
Flight, transfer and travel documents
Is the airport transfer included?
No. The transfer is a separate option you can add when booking. It is charged per party and the price differs by region, because the distance from the airport to the resort is different in each area. You see the amount as its own line in your summary before you confirm.
Can I arrange my own transport to the hotel?
Certainly. You are under no obligation: a taxi, a hire car or a transfer from another company works just as well. Ours is there for convenience only.
When should I book my flight?
Once your booking with us is confirmed, and then make sure your arrival and departure dates match the ones on your confirmation. We do not sell flights, so we cannot rebook one for you.
Which travel documents do I need?
Valid travel documents are your own responsibility. Well before departure, check what applies to your nationality for Türkiye, including how long your passport must remain valid. Travellers from the Netherlands will find the official information at nederlandwereldwijd.nl; travellers from elsewhere should check their own government's advice.
5 · Changes and cancellation
Changing, cancelling and refunds
Can I cancel free of charge?
Yes, up to 14 days before your arrival date. Cancel later and there are costs; what applies then is set out in our cancellation conditions.
How do I cancel?
Send us a message through the contact form or email info@orareizen.nl with your name and your arrival date. You will get written confirmation of the cancellation — keep it.
Do I get my deposit back?
With a free cancellation — so up to 14 days before arrival — we refund what you have paid, to the account you paid from.
Can I still change my travel dates?
Ask us as early as you can. A change depends on availability at the hotel and on the rate for the new period, so we cannot promise it in advance. The sooner you tell us, the better the odds.
What if the hotel cannot honour the booking?
Then we find an equivalent alternative in consultation with you, or you get your money back. We will not leave you without a hotel, and we do not charge you for that.
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